Reinvent Your PMO

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Tough times may have led to a lot of staffing shakeups, plus put a damper on the size and scope of the projects teams are managing. If your PMO’s post-recession image needs some polishing, we’ve put together a roadmap to take you into a brighter future.

Reintroduce your team. There’s a good chance at least one of your stakeholder segments doesn’t know who’s who anymore. Take this opportunity to tout each team member’s strengths and skills, and consider scheduling an afternoon meet-and-greet if it fits your organization’s culture. Building stakeholder support is often easier when they know your team as more than just photos on an intranet page.

 

Advertise recent successes. Projects might have been cut or postponed in the last few years, but you still have a lot of positive news to share. Pull out a few success stories and toot your own horn. Stakeholders are more willing to support new initiatives when they see your PMO was successful even during the darkest days. Team members will also be buoyed by recalling those challenging objectives they reached.

 

Outline the road ahead. Even if your PMO’s schedule isn’t as full as it used to be, it’s important for your team and its stakeholders to be looking forward. Be sure to send regular “what’s on the horizon” news blurbs, and send a quick update when new projects are added.

 

Clean up your lists. Make a break with what may have been a depressing past and update your distribution and communication lists. Delete anyone who’s no longer on the team and add new members. Update contact information for supporters, end users, and vendors as well. Remember to give some attention to your less formal communication channels, too—bulletin boards, department calendars and emergency contact lists should all be brought up to date.

PMAlliance uses a team of highly experienced and certified professionals to provide project management consultingproject management training and project office development services.

PMO Resolutions for the New Year

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While your mind is on your own individual goals for the new year, why not also take the opportunity to look at where your PMO is and where you want to take it in the coming months? If you’re stuck for ideas, we’ve put together some resolutions you can use as a launch pad.

Improve communication. Even PMOs that are really good at communicating should make improvement a yearly goal. http://www.duration-driven.com/2011/02/be-a-better-communicator/ Talking with end users, providing stakeholders with progress reports, and maintaining good lines of communication within your team are all critical to project success.

 

Boost career development efforts. Now is not the time to let your project professionals grow stagnant—if you don’t give them a path toward greater opportunities, there’s a good chance your competitors will. Encourage team members to set goals that keep them motivated http://www.duration-driven.com/2010/10/setting-individual-goals-9-tips-for-success-2/ and facilitate mentoring relationships whenever possible http://www.duration-driven.com/2010/06/find-the-right-business-mentor/.

 

Increase ongoing education. As project workloads ramp up, training is one of the first things moved to the back burner http://www.duration-driven.com/2011/10/training-mistakes-most-pmos-make/. Instead, resolve this year to keep your team’s education on the priority list. Schedule classes early and be sure everyone on the team has the opportunity to learn something new.

 

Develop a more robust network. Reach out to fellow professionals before you need help.http://www.duration-driven.com/2011/02/be-a-better-communicator/ Your team will have better access to resources—including consultants, market research specialists, equipment suppliers, and potential new employees—and will also be more in tune with regional and industry trends.

 

Market your PMO. In many organizations, it’s no longer enough to be good project managers. Your ability to engage stakeholders and end users http://www.duration-driven.com/2011/09/more-tips-for-good-project-management-pr/ is increasingly important, and could influence everything from budget approval to staffing levels.

 

Commit to creativity. Your team’s ability to develop innovative solutions can help manage any problem http://www.duration-driven.com/2010/12/project-management-creative-problem-solving/. Implement some creativity-building activities and watch your team triumph over challenges.

PMAlliance uses a team of highly experienced and certified professionals to provide project management consultingproject management training and project office development services.

 

NFL Playoffs: Mirroring Your Strategic Project Initiatives

Mirroring Your Stategic Project Initiatives

All football games are not created equal; some matter more than others. Consider regular season games compared to the playoffs. In the regular season, teams have a standard weekly preparation—they develop strategies for the immediate challenge ahead, and attempt to execute their plan each Sunday. Sometimes they win, sometimes they lose. And though each game is slightly different, the preparation and execution are relatively similar. As the season marches on, some teams get very good at executing their plan while others flounder. These weekly engagements are similar in concept to a company’s routine “utility” projects—those keep-the-lights-on projects that teams do time and again. Through the repetition of planning and executing these projects, teams get comfortable in the routine, with little assistance needed to get ready for the next week.

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Some project managers become so good at the weekly projects that they make it to the “post season”, which is an entirely different challenge. During the “regular season”, a potential project failure is not the end of the world—they’ll live to fight another week, and probably be offered similar projects again. But one wrong move during the playoffs and the season comes to an end. A company’s strategic projects are the business equivalent of the playoffs. These are the projects that carry a higher degree of financial consequence, a greater level of executive visibility, and hold more market importance. Simply put, these projects cannot afford to fail. As stated during a recent interview with Tom Brady, quarterback for the New England Patriots, “The difference between this week’s playoff game and a regular season game is that this playoff game has a lot more scrutiny, a higher degree of visibility, and we have a lot more at stake.” Sound familiar?

 

A company’s strategic projects are like the NFL playoffs. There are no second chances if the project fails. By their nature, strategic projects come along only occasionally, just as even the best NFL teams only make it to the playoffs every few years. Because of this elevated level of importance, you need to arm your teams with advanced project management tools, utilize more rigor in your planning processes, boost your teamwork and communication, and execute the project with pinpoint accuracy. Preparing your team with these skill sets will guarantee a successful run through the project management playoffs!

 

PMAlliance uses a team of highly experienced and certified professionals to provide project management consultingproject management training and project office development services.

Look Back, Move Forward

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Are you getting maximum mileage out of every project? If you don’t regularly evaluate past projects, you’re missing out on some prime learning opportunities. Once you’ve conducted an in-depth post mortem on a project http://www.duration-driven.com/2010/03/project-management-post-mortem-analysis/, step back a little further to see if you can spot meaningful patterns.

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Staffing levels. If reviewing recent projects highlights less-than-optimal results due to insufficient staffing, work with your team on potential solutions. Leveraging temporary or consultant support and modifying project timeframes or scope are common fixes, but innovative teams will likely find additional ways to address staffing concerns.

 

Division of responsibilities. Is it time to shake up the status quo? If you see that you’ve been doling out the same tasks to the same people, consider giving a few of your best performing junior-level team members some new challenges. At the same time, try offering your more experienced pros a change of pace to keep them sharp.

 

Vendor relationships. Even if your vendors are meeting your needs, now is the time to see if there are still issues you’re struggling to overcome. Do your vendors have the best connections to address potential supply chain issues? Are time zone differences causing more effort than should be necessary? Have they experienced staffing issues of their own? Look for ways to streamline your operations through the support of your vendors.

 

Cyclical challenges. By reviewing projects in batches, you may discover repeating cycles that set your team up for difficulty. If you’re consistently tackling the most complex projects during times when your resources are lowest—over the holidays when more folks are out of the office, or perhaps it’s in the first quarter when the year’s funds are still being approved and released—you might consider talking with stakeholders to develop a different kind of schedule for future projects.

PMAlliance uses a team of highly experienced and certified professionals to provide project management consultingproject management training and project office development services.

4 Tips For Sharing Bad News

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Dear stakeholder: We have a problem. If you dread communicating project glitches to customers, take heart—telling folks your project is facing issues is rarely a fun task, but we have some suggestions on how (and why) to get bad news out in the open.

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1 – Say it early. Unless it’s an issue you’re certain can be handled internally without any detectable effects on stakeholders, you’re best off sounding the alert early. End users and supporters are more likely to be amenable to solutions that impact timeframes or final objectives if they can see you’ve been proactive and upfront with them.

 

2 – Say it clearly. Now is not the time for buzzwords or vague project-speak—confusing your stakeholders will only make them more unhappy. Instead, plainly state the issue, along with its triggers (if you can). Misunderstandings certainly won’t build support for whatever solution you implement, so lay out the facts in understandable language.

 

3 – Say it without blame. The urge to point fingers may be strong, but now is not the time to indulge it. Even if a vendor completely dropped the ball and botched your project to smithereens, it’s better to deal with the issue professionally—and with the vendor directly—than to air your grievances far and wide. Explain the probable cause of the problem in broad terms (e.g., manufacturing delays, supply chain shortages) but consider keeping the details within your PMO.

 

4 – Say it with a solution. You may not have completely formulated a plan to deal with the problem yet, but framing the issue along with a possible resolution will often go a long way toward maintaining stakeholders’ confidence in your team. Be sure to delineate where the plan is still in development, so you aren’t inadvertently setting expectations you may need to revisit later.

PMAlliance uses a team of highly experienced and certified professionals to provide project management consultingproject management training and project office development services.